Chauvet ORB Technical Information PDF herunterladen (Seite 34)

Returns

Page 34 of 96 MotionOrb™ User Manual Rev. 1

ETURNS

To return a product or request support:

• In the U.S., contact CHAUVET® World Headquarter. See Contact Us.

• In the UK or Ireland, contact CHAUVET® Europe Ltd. See Contact Us.

• In Mexico, contact CHAUVET® Mexico. See Contact Us.

• In any other country, DO NOT contact CHAUVET®. Contact the distributor. See

www.chauvetlighting.com

for distributors outside the U.S., United Kingdom, Ireland, or

Mexico.

Outside the U.S., United Kingdom, Ireland, or Mexico, contact the

distributor of record

and follow their instructions on how to return CHAUVET® products to them. Visit our

website for contact details.

Call the corresponding CHAUVET® Technical Support office and request a Return

Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide

the model number, serial number, and a brief description of the cause for the return.

Merchandise must be sent prepaid

, in its original box, and with its original packing and

accessories. CHAUVET® will not issue call tags.

Clearly label the package with the RMA number. CHAUVET® will refuse any product returned

without an RMA number.

Write the RMA number on a properly affixed label. DO NOT write the RMA number

directly on the box.

Before sending the product, clearly write the following information on a piece of paper and place

it inside the box:

• Your name

• Your address

• Your phone number

• RMA number

• A brief description of the problem

Be sure to pack the product

properly. Any shipping damage resulting from inadequate

packaging will be your responsibility. FedEx packing or double-boxing is recommended.

CHAUVET®

reserves the right to use its own discretion to repair or replace returned

product(s).

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Chauvet ORB Technical Information Seite 34